Job Description

Responsibilities

• Manage, guide, and monitor the team in job declarations to ensure accuracy and timely completion.
• Coordinate daily shipments – both international and domestic – and transport arrangement (LCL).
• Prepare and process customs documentation such as K1, K2, K3, K8, K9 and ZB1 & ZB2.
• Handle shipping documents like Certificates of Origin, Exemptions and Permits.
• Liaise with key government bodies including MAQIS, KLIM, MTIB, MIDA, MITI, CIDB, SIRIM and others for regulatory approvals.
• Submit import/export declarations and assist with resolving customs queries.
• Verify and check disbursement invoice from service providers for accuracy.
• Support customers with timely updates and provide professional support for inquires or issues.
• Ensure accuracy in billing, documentation and filling.
• Support clerical and administrative task and assist with any ad-hoc.

Requirements

• Must possess at least SPM or above.
• At least 5 years of experience in logistics, freight forwarding, customs clearance, or import/export operations.
• Experience in handling import/export documentation such as K1, K2, K3, K8, ZB1, ZB2, and permit applications.
• Proficient in logistics management systems.
• Excellent communication skills to liaise with customers, shipping lines, and government agencies.
• Strong problem-solving skills to handle shipment issues and customs clearance challenges.
• Ability to work under tight deadlines and manage multiple tasks efficiently.
• Attention to detail to ensure accuracy in declarations and compliance with regulations.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to generate reports.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong understanding of customs clearance processes, HS codes, and regulatory permits.
• Ability to analyze and verify shipping documents, invoices, and customs declarations.
• Ability to work independently and collaboratively within a team environment.

Job Description

Responsibilities

• Handle customer inquiries and provide timely and accurate responses via phone, email, or in-person.
• Assist customers with booking, tracking, and managing their freight shipments.
• Coordinate with various departments, including operations, sales, and finance, to ensure smooth execution of customer requests.
• Resolve customer complaints and issues effectively and in a timely manner.
• Maintain customer databases and update shipment information as required.
• Provide pricing and quotation information to customers based on company rates and policies.
• Communicate with overseas agents, airlines, shipping lines, and other service providers to arrange and monitor freight shipments.
• Stay updated with industry trends, regulations, and company policies to provide accurate information and support to customers.
• Generate regular reports on customer inquiries, feedback, and service performance.
• Provide sales support to sales and operations department

Qualifications

• Minimum of three years of experience in a customer service role within the freight forwarding industry.
• Excellent communication skills in English, both verbal and written. Proficiency in other languages, such as Mandarin or Bahasa Malaysia, would be an advantage.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Knowledge of freight forwarding processes, including import/export documentation, customs regulations, and incoterms.
• Familiarity with shipping and logistics terminology, such as FCL, LCL, air freight, and land transportation.
• Proficiency in using computer systems and software, including MS Office applications and customer relationship management (CRM) tools.
• Ability to work under pressure and handle multiple tasks simultaneously while maintaining attention to detail.
• Problem-solving skills to address customer issues and provide appropriate solutions.
• Proactive attitude and willingness to go the extra mile to meet customer expectations.
• Strong organizational and time management skills to prioritize tasks effectively.

Benefits

• 14 days annual leave.
• Parking allowance Max. RM100/ month (with receipt)
• EPF, Socso, EIS and PCB